Our customer care representatives are all in-house, so you know you are getting a Travisoft team member when you call. Whether you need help with the software or have general benefits related questions, our certified team members are here to help guide you to be successful in benefits administration.
Log into the Self-Service Portal anytime and create a new customer care request or track updates on an existing one.
Need a little extra support? Learn more about Platinum Care:
Our in-house customer care team is here to help.
Live phone support is available Monday thru Friday 8:30 am - 6:00 pm CST.
Call to speak to a customer care representative at 281.496.3737, and select Option 3. *For faster service, please have your serial number ready.
Email us at firstname.lastname@example.org and we will be sure to get back to you within 24 hours.
At Travisoft, we strive to provide you with the best possible customer service and response times. To provide ample advance notice, here is this year’s planned holiday schedule: