To help you get to know the Travisoft team, we’re starting a new Employee Spotlight feature in our blog. Today’s Employee Spotlight features Traci Lawson, Senior Manager of Customer Experience.
What are your key functions with Travisoft?
As the Senior Manager of Customer Experience, I oversee the sales and customer success teams and work to ensure that our customers have the best possible interactions with Travisoft. I am responsible for creating and nurturing a customer-centric environment, ensuring that our customers have positive interactions with us at every touchpoint and are highly satisfied with the support they receive and the interactions they are involved in.
What makes a good day for you?
A good day always starts with some morning gym time and then a good cup of coffee that I’ll probably drink until noon. Throughout this good day, I am able to make someone smile, feel confident and empowered, solve a problem, and make someone’s life and job a little easier.
What do enjoy doing outside of work?
I enjoy spending time with my family doing anything related to music or sports. If I have serious time to spare, I love to sit down and fixate on a good craft project!
Tell us about your pets or family.
Between my fiancé and I, we have 7 children, 3 dogs and a cat. To say our lives are busy, and a little chaotic, would be the understatement of the year; but we wouldn’t have it any other way!
What would be your dream vacation?
This question is actually really hard for me. I want to go EVERYWHERE and see EVERYTHING! I guess today the answer would be to take a tour of Italy. I would love to see the architecture and soak in the culture. The dream would truly come true if I could talk the Italian families into letting me get a glimpse into their homes and how they live. I love culture and believe it’s so important to understand that not everyone lives the same way, even in our day-to-day lives.
If you could live anywhere in the world where would it be?
This one is easy! Put me on beach in the Maldives. I want to spend my days lying on the most gorgeous beaches looking at the prettiest water!
What’s your favorite comfort food when you want to celebrate a good day or a holiday?
Mexican food and Seafood are always winners! Bonus points if I can have both at the same time!
What’s something you hope our customers know about you?
I hope our customers know that you are more than a number … More than an invoice. I genuinely care about the success of your business and you in general. Your wins are our wins, and your struggles are our struggles. I believe strongly in teamwork and collaboration. Even in customer/vendor relationships, we can always do more together than we can do apart.
Please include a photo of people, places or hobbies you love.
Here is a picture of me and my fiancé. He’s tolerating the Texas sun, so that I can enjoy my favorite place … The beach! I guess he’s a keeper!