Benefit administrators have their hands full. Sometimes they need a helping hand. Your software provider should go beyond simply selling you a program by offering reliable support that makes your job easier and less stressful. Whether you’re an employer managing your employees’ benefits or a TPA handling benefit administration for clients, you need a true benefits administration partner in your corner.
Your Deserve a Pleasant Experience
You spend a significant portion of your waking life at work. It shouldn’t be miserable. Unfortunately, even if you enjoy your job, if you have to spend your time dealing with rude and unpleasant people, you might start dreading clocking in.
On the other hand, friendly people can brighten your day. One of those friendly faces should be the benefits administration partner who provides your software.
What are Travisoft customers saying?
“Very friendly and helpful support staff.” – Gia F.
“Christina Gulledge has been wonderful to work with from the beginning—we appreciate her very much!!” – Cyndi L.
“Alexius was very helpful and courteous in our recent call. I really appreciated the extra step she made by reaching out to me via phone to provide an update on our issue.” – Debbie R.
You Need Patient Support
No matter how good you are at your job, adjusting to a new program always involves a learning curve. You may run into technical issues, or you may simply need help navigating the program until you get used to it. Sometimes you may have a question that seems obvious in hindsight, or you may need a process to be explained in a different way before it clicks.
A good benefits administration partner will patiently guide you through the process until you have all the knowledge you need to excel.
What are Travisoft customers saying?
“Ms. Alexius was wonderful; she took her time to explain the problem and issues we are having and why, she was very helpful in guiding me through the process of creating a letter.” – Laura V.
“Courtney Holsapple did a wonderful job. She patiently helped me solve my problem.” – Christina Z.
“Alexius was very helpful! I appreciate the time that she took to help me and she was very patient!” – Kelly F.
You Should Be Able to Count on Superior Customer Service
Your clients or boss wouldn’t accept poor service from you. Why should you accept poor service from your vendors? After all, you’re a paying customer. You deserve high-quality service when you have an issue.
Prompt customer service is especially important in the world of benefits administration. You have deadlines to meet, so if a problem is preventing you from meeting that deadline, you need a response immediately – and you shouldn’t have to pull teeth to get it. Your benefits administration partner should understand the urgency of your work and provide prompt and reliable service so you’re not left in the dark.
What are Travisoft customers saying?
“Great to know Travisoft is following up and reaching out just to see if we need anything. Thank you.” – Courtney F.
“Alexius Burney was very helpful and even followed up before closing ticket. Thank you Alexius for being AMAZING!” – Elissa H.
“I always get a quick and detailed response to my questions!” – Joni B.
Do You Want a Benefits Administration Partner You Can Count On?
Travisoft provides COBRA administration, retiree billing, open enrollment, print fulfillment, lockbox and virtual mail solutions for employers and TPAs. Our software can streamline your process, and our top-notch training and customer care provides the support you need to make your job easier. Learn more.