Travisoft Customer Care

Our customer care representatives are all in-house, so you know you are getting a Travisoft team member when you call. Whether you need help with the software or have general benefits related questions, our certified team members are here to help guide you to be successful in benefits administration.


24/7 Customer Portal

Log into the Self-Service Portal anytime and create a new customer care request or track updates on an existing one.

Special Support

Need a little extra support? Learn more about Platinum Care:

  • Custom care to fit your needs
  • Allocated service professional and account manager
  • Expedited access to additional solutions
  • To learn more about Platinum Care contact us at 281.496.3737 and select Option 3

Call Us

Our in-house customer care team is here to help.

Live phone support is available Monday thru Friday 8:30 am – 6:00 pm CST.

Call to speak to a customer care representative at 281.496.3737, and select Option 3. *For faster service, please have your serial number ready.

Email Support

Email us at and we will be sure to get back to you within 24 hours.


2018 Holiday Schedule

At Travisoft, we strive to provide you with the best possible customer service and response times. To provide ample advance notice, here is this year’s planned holiday schedule:

  • Monday, January 1, 2018
  • Monday, May 28, 2018 for Memorial Day
  • Wednesday, July 4, 2018 for Independence Day
  • Monday, September 3, 2018 for Labor Day
  • Thursday, November 22, 2018 for Thanksgiving Day
  • Friday, November 23, 2018 for Black Friday
  • Mon – Fri, December 24 – 28 for Christmas Week

Contact Us

How can we help you?

Are you ready to learn more about simplifying the way you manage benefits administration? Leave us your information and we will be happy to guide you to better benefits management today!